Every victim is unique. So are our high-touch services
When your customers, members, or employees have a identity theft crisis, their first call is to your organization. You made the decision to provide their
LifeStages® identity management services, and that was a critical first step.
The next step—you put them in touch with an IDT911 fraud specialist, who tailors
an individual solution to each victim’s needs. To support that victim, the fraud specialist:
- Listens, answers questions, and gets to know them—not just their case
- Takes immediate, proactive steps to limit the damage, including placing a free fraud alert
- Communicates with creditors, government agencies, financial institutions, and law enforcement on their behalf
- Advocates, guides, supports, informs, and educates
We get people back on track after their identities have been stolen. When we do, we reinforce their faith in you.