Personal-Touch Customer Service

Every victim is unique. So are our high-touch services 

When your customers, members, or employees have a identity theft crisis, their first call is to your organization. You made the decision to provide their LifeStages® identity management services, and that was a critical first step.

The next step—you put them in touch with an IDT911 fraud specialist, who tailors an individual solution to each victim’s needs. To support that victim, the fraud specialist:
  • Listens, answers questions, and gets to know them—not just their case
  • Takes immediate, proactive steps to limit the damage, including placing a free fraud alert
  • Communicates with creditors, government agencies, financial institutions, and law enforcement on their behalf
  • Advocates, guides, supports, informs, and educates
We get people back on track after their identities have been stolen. When we do, we reinforce their faith in you.

I wanted to say thanks for all your help during my identity crisis. You were always reassuring and helpful."
-Mary
California



If you need identity theft assistance, call your provider organization to be put in touch with the IDT911 Resolution Center. More information for individual consumers.