Every victim is unique. So are our high-touch services
When your customers, members, or employees have a identity theft crisis, their first call is to your organization. You made the decision to provide their LifeStages® identity management
services, and that was a critical first step.
The next step—you put them in touch with a CyberScout fraud specialist, who tailors an individual solution to each victim’s needs
. To support that victim, the fraud specialist:
- Listens, answers questions, and gets to know them—not just their case
- Takes immediate, proactive steps to limit the damage, including placing a free fraud alert
- Communicates with creditors, government agencies, financial institutions, and law enforcement on their behalf
- Advocates, guides, supports, informs, and educates
We get people back on track after their identities have been stolen. When we do, we reinforce their faith in you.